Contact the Fund if you are ill or injured and a doctor has confirmed that you will not be able to return to work.
We will obtain some information from you and then direct you on how to lodge a claim.
Usually within five business days you will be provided with an update on your claim.
The insurer will request a doctor’s report directly from the members treating medical practitioner and the Fund will request the employer’s statement directly from the member’s employer.
Depending on the information in the original submission, you may be required to see an independent doctor or specialist or provide further information.
Once the requested information has been obtained by the Fund and the insurer, you will be advised if your claim has been approved.
If the claim was not successful, you may appeal the decision and provide further information to support your appeal through our internal complaints procedure.