Our financial advice team can provide you with personalised advice to help you achieve your goals – both in-person and over-the-phone.

Financial advice and planning can make a difference in your life no matter if you’re starting your career or getting ready to retire. From creating a plan to building wealth and reducing debt to helping you transition to retirement, financial advisers can help you achieve your goals.

What is financial advice?

Financial advice can range from having a simple question answered over the phone – which investment options to choose – to creating a more comprehensive and personalised strategy to help you manage your financial affairs.

Financial advice can help you:

  • Achieve your financial goals
  • Plan for your future
  • Transition to retirement

What do I need to know before receiving financial advice?

Here are a few things you should understand when you engage a financial adviser:

  • Your financial advice should be based on your specific needs, financial situation and goals.
  • Your financial adviser should spend time understanding you before offering a solution.
  • Our financial advisers will take the time to get to know you and provide recommendations based on your individual requirements. You will never feel rushed or pressured into making any decisions.
  • Your financial adviser will have the entire financial planning process outlined, including how much it will cost and what you receive, before you agree to a full financial plan.
    • Our single-issue, over-the-phone financial advice service is offered to our members at no additional cost.
    • Your first meeting with our face-to-face advice team is provided at no cost; and you will be provided with a no-obligation quote before proceeding.
    • Need general advice about setting up and accessing your account? We provide this free of charge. Contact us with any questions you might have.
  • Your financial advisers will ensure that you are receiving advice that is in your best interest.

Our financial advisers are paid on a fee-for-service basis, meaning they are paid a flat fee for their advice and receive no commissions or incentives for their recommendations.

What is the Statement of Advice?

Everyone who seeks advice from the financial planning team at the fund will receive a Statement of Advice. This document is full of valuable details to help you achieve your goals.

The Statement of Advice also clearly states any fees and charges associated with the advice and its ongoing management.

Our financial advice services

There are many different types of advice that you can receive, including phone consultation on a few specific topics such as investment selection, at no additional cost. Here are the different options that we offer.

Meet our award-winning financial advice team.

Our financial advisers are available to meet with you across Australia. Can’t make it to an office? We can use video chat to connect with you from the comfort of your home or office.

Tools and resources

Use our calculators to better understand your financial positions, see case studies of people who have used our financial advice services and check out the Managing your money video series.

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