As an industry super fund, we strive to benefit our members.
If, in the unfortunate case you’re unhappy with us, our Trustee has procedures in place to handle your and/or your beneficiaries’ complaints.
Administration Manager and Complaints Officer
If you have an issue, the first step is to get in touch with our Administration Manager.
Our Administration Manager resolves most issues with a chat on the phone.
Call (02) 9715 0000 or 1300 658 776.
In the case you’ve spoken to our Administration Manager and still feel that your complaint hasn’t been resolved, get in touch with The Complaints Officer next.
The Complaints Officer
Australian Catholic Superannuation & Retirement Fund
PO Box 656
Burwood NSW 1805
Phone: (02) 9715 0000
Our Trustee will try to resolve your complaint as soon as possible, fairly.
Australian Financial Complaints Authority (AFCA)
If you’re unhappy with our Trustee’s decision, or if our Trustee hasn’t come back to you with a decision in 90 days, you might be able to take your complaint to the AFCA.
For more information about the AFCA give them a call on 1800 931 678 or visit their website www.afca.org.au.