We have strict security measures and technology in place, however, you also need to protect yourself against identity theft, scams and other fraudulent activities.
Fraud & Scams
Early release of super
You may be contacted by a scammer pretending to be a financial planner who promises they can help you apply for early access to your super for a small fee. They may advise that they will need to receive the payment directly to their account.
Once they’ve received the money, the fraudster May deduct a large fee before handing the rest of the money over to you or in the worst case, give you nothing.
Remember, you need to meet the ATO’s eligibility criteria before you can withdraw your super.
You may receive an unsolicited call or email from a fraudster advising of a lucrative investment opportunity, which promises quick returns. The fraudster may also send you documentation to convince you that it is a legitimate product.
Often, the fraudster would contact you multiple times and pressure you into committing to the investment. Additionally, they may suggest that you withdraw your super to top up the investment.
If something seems too good to be true, it’s likely to be a scam.
Phishing is the fraudulent attempt to obtain sensitive information often your personal information. This can start out like a normal conversation with someone talking to you about a service and over time asking personal information about you so they can steal your identity or personal information. Make sure they you do not provide personal information via unsolicited calls, text or email.
Generally the information that is stolen is:
- Date of birth
- Driver’s licence number
- Secret questions
- Place of birth
- Credit card details
- Tax file number
- Medicare card details
- Passport information
- Online account username and login details
- It is important to limit what you share online. This can include saving emails with passwords and personal information. It can also include what you share on social media. For more information go to https://moneysmart.gov.au/banking/identity-theft.
Please be careful when receiving cold calls from people claiming to be able to assist you in setting up a SMSF.
Please visit the ASIC website for further details.
Keep your account up-to-date
Ensure that we have your latest details including your address and phone number. It is important that we are able to contact you promptly if we detect any unusual activity occurring on your account.
Keep your details safe
Never share personal information such as your date of birth, address, full name or financial details with anyone. Scammers may attempt to convince you to hand over your details via a call, text or email and divulging such information makes it easier for them to compromise your bank and super accounts.
If you are unsure when contacted by someone who says they are from Australian Catholic Super, call us on 1300 658 776 to confirm that the enquiry is legitimate.
User secure passwords
Change your password regularly and make it secure. Passwords should be difficult to guess, which means that they should not contain identifying information such as your name or date of birth.
Combine lower and upper case alphabets with special characters and numbers to strengthen your password. Never use the same password for all your online accounts.
Do not interact with unsolicited emails or texts
If you are unsure of the legitimacy of an email or text that looks like it has been sent from Australian Catholic Super, do nor click on any links without verifying it with us.
Delete emails containing personal information
If you need to send an email that contains personal information such as your date of birth, driver’s license or passport details, see if you can encrypt the email or use a password to protect any attachments.
After you’ve sent the email, delete it immediately to reduce the risk of unauthorised access to your personal details in the event your email account is hacked.
Protect your devices
New types of computer viruses are constantly being developed, so ensure that you have the latest version of an anti-virus software on your laptop, PC and handheld devices to protect your information.
Reporting suspicious activity
If you come across any unusual activity, want to check the validity of any correspondence, or report any concerns please call 1300 658 776 or contact us immediately.
Below are various websites that can help you stay informed about online security and keeping your personal information safe.
- ASFA Super Guru
Super Guru is an independent website with essential information and tools designed to help Australians better understand and maximise their superannuation.
Scamwatch is a website run by the Australian Competition and Consumer Commission (ACCC), and provides information to consumers and small businesses about how to recognise, avoid and report scams.
MoneySmart helps Australians take control of their money and build a better life with free tools, tips and guidance.
- Cyber Security Centre
The Australian Cyber Security Centre (ACSC) is based within the Australian Signals Directorate (ASD). We provide advice and information about how to protect you, your family and your business online.
- ID Care
IDCARE is Australia and New Zealand’s national identity and cyber support service, they are a not-for-profit Australian charity that was formed to address a critical support gap for individuals confronting identity and cyber security concerns.