Protect your super against fraud

When it comes to protecting your super from fraudsters, it pays to stay vigilant and up-to-date with the latest scams.

Here are some common examples of scams to be aware of.

Early release of super

You may be contacted by a scammer pretending to be a financial planner who promises they can help you apply for early access to your super for a small fee. They may advise that they will need to receive the payment directly to their account.

Once they’ve received the money, the fraudster May deduct a large fee before handing the rest of the money over to you or in the worst case, give you nothing.
Remember, you need to meet the ATO’s eligibility criteria before you can withdraw your super.

Investment scams

You may receive an unsolicited call or email from a fraudster advising of a lucrative investment opportunity, which promises quick returns. The fraudster may also send you documentation to convince you that it is a legitimate product.

Often, the fraudster would contact you multiple times and pressure you into committing to the investment. Additionally, they may suggest that you withdraw your super to top up the investment.

If something seems too good to be true, it’s likely to be a scam.

How to protect yourself

Inform us when your details have changed

Ensure that we have your latest details including your address and phone number. It is important that we are able to contact you promptly if we detect any unusual activity occurring on your account.

You can update your details by logging in to the member portal. To update your email or mobile number, please call us on 1300 658 776.

Protect your password

Change your password regularly and make it secure. Passwords should be difficult to guess, which means that they should not contain identifying information such as your name or date of birth.

Combine lower and upper case alphabets with special characters and numbers to strengthen your password. Never use the same password for all your online accounts.

Keep your personal details to yourself

Never share personal information such as your date of birth, address, full name or financial details with anyone. Scammers may attempt to convince you to hand over your details via a call, text or email and divulging such information makes it easier for them to compromise your bank and super accounts.

If you are unsure when contacted by someone who says they are from Australian Catholic Super, call us on 1300 658 776 to confirm that the enquiry is legitimate.

Do not click on links in unsolicited emails or texts

If you are unsure of the legitimacy of an email or text that looks like it has been sent from Australian Catholic Super, do nor click on any links without verifying it with us.

Delete sent emails containing personal information

If you need to send an email that contains personal information such as your date of birth, driver’s license or passport details, see if you can encrypt the email or use a password to protect any attachments.

After you’ve sent the email, delete it immediately to reduce the risk of unauthorised access to your personal details in the event your email account is hacked.

Install the latest version of anti-virus software on your digital devices

New types of computer viruses are constantly being developed, so ensure that you have the latest version of an anti-virus software on your laptop, PC and handheld devices to protect your information.

Stay informed of current scams

Subscribe to alerts from the Australian Cyber Security Centre or visit the ScamWatch website.

What to do if you’ve been scammed

If you think your super with Australian Catholic Super is at risk as a result of a scam, please contact us as soon as you can on 1300 658 776.

You may also like to take the following steps:

  • Report the scam to the Australian Competition & Consumer Commission (ACCC) via their ScamWatch website.
  • If the scam relates to your bank details, please contact your financial institution immediately.
  • If you believe that your identity was stolen, contact iDcare, a national identity and cyber support service, on 1300 432 273. You can also apply for a Commonwealth Victims’ Certificate to help support your claim of being a victim of identity theft.