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  • Dear Members and Employers

    If you are having trouble logging into Members online, you may need to clear your cache. In most browsers, you can clear the cache from the Privacy or History area in the Settings or Options menu, depending on the browser.

    If you need any assistance, please call us on 1300 658 776. We are available from Monday to Friday, between 8.30 am and 7.00 pm (AEST) (national public holidays excluded).

  • To access your account details online, please select one of the options below:

    Login to Members online         Login to Employers online

     

  • New members or first-time users of our online services

    Make sure you have the following details handy before you login to your Australian Catholic Superannuation online account:

    • Client ID
    • Password.


    For new members—On joining the Fund, we’ll send your Client ID and a password activation link, with relevant instructions, to your nominated email address.

    For first-time users—If you're already a Fund member, but haven’t used our online account service before, please contact us to request a password activation link. Your Client ID can be found on your last Fund statement.

    Remember my Client ID

    To save you time when logging in to your Members/Employers online account, you can select the ‘Remember my Client ID’ option. However, please note that our Online Services will only remember your Client ID on the computer from which you have selected this option and will always be masked to ensure nobody else can record your client number.

    For security reasons you shouldn’t use this function if you access your online account from a:

    • Shared computer, such as a family or work computer
    • Public computer, such as one at a school, library, or internet café.


    You can opt out of the ‘Remember my Client ID’ feature at any time by deselecting this option from the Australian Catholic Superannuation Online Services login page.

  • Setting a new password

    Having a secure password is one of the simple steps you can take to help protect yourself online. The Australian Catholic Superannuation password 'strength meter' will give you an onscreen indication of how secure your password is when you’re registering or changing your online account password.

    To maximise the security of your new password, we recommend that it:

    • Is at least 8 characters long
    • Contains at least 1 upper case and 1 lower case character (passwords are case sensitive)
    • Contains at least 1 numeric and 1 alpha character
    • Does not contain a sequence of 3 or more ascending or descending characters i.e. not ‘abc’ or ‘cba’
    • Is not a commonly-used word or one that could be easily guessed, e.g. ‘password’ or the name of a family member, as these may not be accepted by our system.


    Your password protects access to your account details and should never be shared. For greater security, we also recommend that you change your password periodically. See below for some other online security tips.

  • Forgotten passwords

    Follow the steps below if you want to access your account online, but either can't remember your password or if it’s more than 7 days since a password activation link was issued to you.

    1. Click the Members online or Employers online link above.

    2. Click the [Forgotten Password] button.

    3. Submit your Client ID and email*—a new password activation link will be emailed to you straight away.

    4. Follow the steps in the password activation link email to set a new password.

    5. Login to your account using your Client ID and new password.

    *If we don't have your current email address on record, we won't be able to send a password activation link to you immediately. You can update your email address by calling us on 1300 658 776, or completing a Change of personal details form (PDF).

  • Online security tips

    • One of the upsides of the digital age is that people now have unprecedented access to a wealth of online information and services. A concerning downside is that cyber-criminals are continually looking for opportunities to prey on unwary internet users for financial gain.

      While Australian Catholic Superannuation takes all possible security precautions to protect your super and confidential information, you also have an important role to play in security.

      By being vigilant and, at a minimum, taking the simple measures outlined below to help protect yourself from online threats such as viruses and identity theft, you’ll enjoy greater peace of mind when using the internet and our online account services.

      Some simple ways to help maximise your online security

      • Use a password that’s difficult for others to guess.
      • Change your password regularly.
      • Don’t give your password to another person.
      • Avoid using public computers to access your account (ie at internet cafes, libraries etc) as they may not be protected with the latest anti-virus software, or they may contain keystroke-tracking software. 
      • Before logging in to your Australian Catholic Superannuation account, always ensure the website you’re logging in from is ‘www.catholicsuper.com.au’ 
      • Check your last sign-in date and ensure it’s correct. 
      • Check the security certificate to confirm that the identity of the website is verified and that your data is encrypted. When logging in to your account, the web address should start with ‘https’. In addition, look for a ‘lock’ icon in your browser window—clicking on this should display the SSL (Secure Sockets Layer) certificate details.
      • Don’t leave your computer unattended while you’re logged in to your Australian Catholic Superannuation account. 
      • Always log out of your account after completing your transaction by using the ‘Log out’ link at the top of your screen. 
      • Ensure you have up-to-date security software installed on your computer before performing online transactions.


      Securing your computer

      To use the internet more safely, you first need to make sure your computer is as secure as possible. Taking the steps below to protect your computer can not only save you time and trouble if something does go wrong, but can also help ensure that you’re getting a better online experience.

      Install an internet security package

      It’s recommended that every computer used to access online account details has an internet security package installed. This will help to protect you from viruses and keep your online identity safe. The package from a reputable retailer should include:

      • Anti-virus software—stops viruses from damaging your computer
      • Anti-spyware software—protects your computer from viruses that try to monitor what you’re doing online
      • Firewall software—monitors information going in and out of your computer to stop unauthorised access.


      Setting your internet security package to automatically download regular antivirus updates, will boost your protection against the latest known threats.

      Update your operating system

      The operating system is the program that controls the normal functions of your computer. Ensuring your operating system stays up-to-date is an important step in keeping your computer secure. Both Microsoft and Apple regularly release updates, or patches, that provide new features, improve performance and help protect against new types of viruses.


      Updates are normally released on a monthly basis, but urgent security patches may also be made available as needed. You can set your computer to automatically download and install updates.

      Avoiding identity theft and fraud

      Identity theft occurs when criminals gain access your personal information and profit from it by pretending to be you. They use viruses, hoax emails and social networking sites to gather details needed to ‘steal’ your identity and then commit fraud in your name.

      The popularity of email makes it easy to target unsuspecting people with fake messages asking for their personal details or money.

      Please note that Australian Catholic Superannuation will never send you an email asking you to confirm, update or reveal your confidential account password information.

      If you do receive an unsolicited or suspicious email claiming to be from Australian Catholic Superannuation and asking for personal details about your account, you should call us as soon as possible to authenticate it before responding to any requests in the email.

      Call us on 1300 658 776
      8:30 am–7:00 pm (AEST) | 8:30 am–8:00 pm (AEDT)
      Monday to Friday (national public holidays excluded).