An industry super fund for all Australians
Call 1300 658 776
16 August 2017
We work hard to make your experience calling us as good as
possible. Our call centre is located in Australia and we focus on providing
expedient service when you call. Still, we understand that it’s not always
possible to call during business hours. For you, the best time to call may be
first thing in the morning or after you’ve put the kids to bed.
We understand the frustration. That’s why we created an
automated system that can provide you with answers to questions about your
account using a secure, responsive system that you can access at a time that is
convenient for you.
“We had the right solution and a great team with plenty of
experience,” said our Head of Client Services Sharnie Barabas. “Our phone
support has always been a point of pride for us; our members know they can call
us to get answers. We wanted to provide that same level of support around the
Security is a primary concern when dealing with retirement
funds. Because we connected systems with access to sensitive information, it
was essential that we provide an experience that’s smooth but also inspires
confidence. “The experience is smooth and secure without ever feeling
cumbersome”, said Sharnie.
“It was less than six months from when the idea was first
proposed to our official launch,” said CEO Greg Cantor. “I am proud of how our
team worked together to execute this new way to support our members. There were
many different areas of our business involved in creating our new phone support
system and they went above and beyond.”
The rigorous process that was used to create this new system
has been recognised by The Australian Business Awards with the 2017 Process
Improvement Award! We’ve had thousands of members use the new system and the
reviews have been great.
It might seem odd to share our excitement about an automated
phone system, but this is another example of ways that we are improving your
experience with Australian Catholic Superannuation. We provide a wonderful,
personalised service – the human connection – and make the most of technology
to provide you with the information you need.
Have questions? Give us a call anytime on 1300 658 776.
Please enter your name and
contact number in the fields below. One of our Member Service Officers will
call you back within 1 working day.
Please note that
if you are requesting personal account information, we may ask you to verify
your client ID, full name, date of birth and address as a security
Call centre opening
hours: Monday to Friday, between 8:30 am and 7:00 pm AEST [8:30 am–8:00 pm
AEDT] (National public holidays excluded).
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